Embedded performance support system
Support your employees directly at the workplace with the performance support solution AskDelphi. Whether on IT matters or for business skill such as compliance, your users receive fast answers, resources and aids at the right time and with a focus on their individual needs.
Performance support with AskDelphi
- Practical – consistent task perspective
- Fast – desktop client included
- Flexible – content curation with CMS
- Versatile – suitable for IT and business skill topics
AskDelphi – for every task
People work through tasks. When a project manager needs to send out the information on a virtual team meeting in Skype for Business, she does not want to work through an entire WBT first. The content in AskDelphi is therefore organised around tasks rather than subjects.
From task to structure
The content structure of AskDelphi follows the performance support pyramid. Its goal is to provide people with only exactly the information they need to complete their current task.
How much information must actually be provided depends on the specific situation. The pyramid is therefore organised into six levels. The user generally starts with the task and then works through the further details and elaborations according to his needs.
AskDelphi – the solution for true performance support
Performance support is more than a tool, it is a method. AskDelphi has the greatest effect when it is integrated into a comprehensive enabling concept. This includes a detailed analysis of the daily tasks and their critical relevance as well as a combination of classic training and support at the workplace.
2 clicks in 10 seconds
It must not take any longer than this to find the desired answer; otherwise, the work flow is interrupted. The desktop client of AskDelphi delivers quick assistance when needed.
- Always on top – the content can be accessed quickly via the desktop client
- Context-sensitive – AskDelphi recognises what the user is currently working on and suggests appropriate content
- Keyword search – fast assistance, with filter function
- Template recognition – store content for specific document templates
Processes are dynamic: Tasks change, experts change places. AskDelphi creates space for the simplest form of content curation. Content can be modified at any time by authorised persons by means of a user-friendly back end.
- Editing – simple modification with an intuitive user interface
- LEaP import – project structures arise from a previously defined learning experience and performance plan
- Nugget import – learning videos for IT content are automatically assigned to the tasks together with the LEaP import
- User comments – praise or criticism from users for continuous improvement of the content
- Multilingual support – automatic translation of the content if no language version is available
Many possible applications
IT tasks and business tasks often go hand-in-hand, especially in &complex work procedures. AskDelphi therefore describes not only software processes but all other business processes. Sales and compliance topics can be depicted just as easily as Office or SAP processes.