Performance support is a method
Workplace learning – it’s not about the tool
Work processes are becoming increasingly complex. To effectively prepare your employees for the challenges of their daily work, formal qualifications are frequently insufficient. You must enable your employees to access knowledge directly at their workplace. Workplace learning functions best in conjunction with performance support.
The advantages of performance support
- Learning during the work process
- Increased effectiveness
- Fewer support requests
- Greater motivation among learners
- Lower training costs
Integrate workplace learning into your corporate learning strategy
Learning is many-layered: 10% of the knowledge originates from formal qualification measures, 20% is gained from colleagues. And 70% of the knowledge is acquired during daily work. In order for workplace learning to function quickly and easily, your employees need uncomplicated access to the required knowledge.
But what knowledge do your employees need? And in what form should it be provided? These questions are answered in the job task analysis and the critical skill analysis.
Job task analysis
The job task analysis determines in detail what tasks your employees carry out. This refers to concrete activities such as editing one’s own profile in the intranet or uploading files in groups. The tasks are then assigned concepts, in other words the knowledge required for completing them.
Your employees don’t have to know everything. But they must know the things that have critical consequences. The critical skill analysis investigates which errors could have serious consequences for your company and which would not. The important is separated from the less important – and the qualification measures for your employees are determined on this basis.
Critical knowledge should be conveyed formally, via in-person training or intensive e-learning. Non-critical knowledge can be acquired via performance support while at work.
Embedded performance support system
Performance support is about the provision of information. Various tools and formats exist that are constantly available to supply your employees with the required knowledge. Some of these already exist in the company, from the company manual to the LMS. You don't absolutely need a tool for workplace learning – but you do need a firm strategy.
If a new tool makes sense, there are various scalable solutions:
- Beginner: Nuggets with search engine – small bits of knowledge about the current task, uncomplicated and mobile-friendly
- Advanced: Web portals – on various topics, as a community, in Microsoft or IBM
- Expert: Content management systems – provide rapid support and supplemental information, e.g. TESS or AskDelphi